A broker who learns that an insurer will not renew a policy must promptly investigate the impact and attempt immediate direct contact with the client, documenting attempts, instead of relying only on a late mailed letter (original reasons paragraphs 9-15, 23). The panel found misconduct under O Reg 991 s 15(1)(9) for breach of Code of Conduct s 14(3), accepted the joint penalty proposal, reprimanded the broker, and imposed a $1,500 fine effective September 4, 2025 (original reasons paragraphs 16-19).
Case card
RYAN DAVID MYERS, 2025 CanLII 147382 (ON RIBODC)
Source reviewed · Court holding
Held. The panel found misconduct under O Reg 991 s 15(1)(9) for breach of Code of Conduct s 14(3), accepted the joint penalty proposal, reprimanded the broker, and imposed a $1,500 fine effective September 4, 2025 (original reasons paragraphs 16-19).
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