Frequently asked questions
What Binder is, what it isn't, and how it works.
What’s in here
What is Binder?
Binder is claim management for businesses and individuals across Canada. It's your round-the-clock in-house legal department — without the egos and the overhead. Record documents what happened, Advocate investigates it, Counsel researches it when you need a real lawyer, and University teaches you enough that you need Counsel less often.
Is Binder a law firm?
No. Binder is not a law firm. It's built by real people and overseen by licensed professionals.
What does Advocate actually do?
Advocate investigates your matter to establish what happened — the factual foundation everything else in Binder is built on. It surfaces gaps, open questions, and whether insurance coverage should respond. It never issues a verdict; it hands you the facts so you can decide what to do next.
What does Counsel do?
Counsel is a real, licensed Canadian lawyer who researches your matter and provides defensible information to help you make informed decisions. Counsel doesn't arrange anything or act on your behalf — you decide what to do with what you're given. How long it takes depends on complexity: a straightforward question comes back faster than a matter with real layers to it.
What does University teach?
Cross-Canada professional education, built from real scenarios rather than abstract theory — six faculties covering the situations that actually create legal exposure: an HR complaint, a denied insurance claim, a compliance question, a governance gap. Some courses are free to try with no account required.
How much does Binder cost?
Less than an in-house legal department, by a wide margin. Pricing is tiered by business size — see the pricing page for current numbers.
Can I get my data out?
Yes. Records and Counsel memos can be downloaded. All data is retained in accordance with the privacy policy.
Something's wrong — who do I contact?
Use the contact link in the footer.
This guide is educational. It is not legal advice. Binder does not track limitation periods — verify all deadlines independently or with Counsel.