The executive director sat across from the board chair in the cramped office adjacent to the main program hall, both of them staring at the water stain spreading across the ceiling tiles above them. It was the third time in eighteen months that water had found its way into the building, and this time the damage extended beyond cosmetic concerns. The structural engineer's preliminary report, delivered just that morning, used words like "foundation settlement" and "inadequate waterproofing membrane" and "systemic failure of the drainage system." The renovation that the agency had completed four years earlier, the one that was supposed to modernize the facility and serve the community for another generation, had apparently been compromised from the start. The executive director asked the question that would consume the board's attention for months to come: could they still sue the contractor, and if so, how long did they have to make that decision?
The answer to that question would prove far more complicated than anyone at that initial meeting anticipated. The contractor had been responsive in the early days after the renovation, returning to address minor complaints and assuring the agency that the problems were superficial and easily remedied. When the issues persisted and worsened, the contractor's tone shifted. By the time the agency engaged a litigation lawyer to assess its options, the lawyer's first question was not about the nature of the defects but about timing. When did the agency first know, or when ought it reasonably to have known, that something was materially wrong with the work? The agency's records from the period were sparse, a consequence of staff turnover and the general chaos of operating programs for vulnerable populations while simultaneously managing a major construction project. The lawyer's second question was whether anyone had entered into any agreements that might affect the limitation period, and it was this question that would ultimately reveal the most consequential mistake the agency had made.