A community services non-profit operating across 3 locations in southern Alberta has maintained a layered liability insurance program for the past 7 years, combining primary commercial general liability coverage with what its directors understood to be umbrella protection providing an additional $5 million in limits. The organization employs approximately 45 staff members and coordinates the efforts of more than 200 volunteers annually, delivering programming that includes youth mentorship, seniors' outreach, and emergency food distribution services. Its insurance arrangements were originally structured by a broker who has since retired, and the current broker inherited the account without undertaking a comprehensive review of how the various policies interrelate.

The primary commercial general liability policy carries limits of $2 million per occurrence and $5 million aggregate, issued by one insurer. The overlying policy, described in renewal documents as umbrella coverage, was placed with a different carrier and follows form to the underlying coverage while also purporting to provide broader protection for certain exposures not covered by the primary layer. The organization also maintains directors and officers liability coverage, employment practices liability coverage with limits of $1 million, and automobile liability coverage for its fleet of 4 vehicles used in program delivery.

During the most recent policy period, an incident occurred at one of the organization's community programming sites involving a volunteer-supervised activity that resulted in serious injuries to 2 participants. The injured parties have commenced civil proceedings alleging negligent supervision, and the quantum of the claims substantially exceeds the primary policy limits. The organization's executive director has notified both insurers and now faces questions about how the overlying policy will respond, whether it functions as true umbrella coverage or excess coverage following form only, and whether the policy will drop down if any coverage defenses are raised on the primary layer.

Compounding the uncertainty, the organization restructured its automobile coverage 18 months ago, switching carriers and adjusting limits without formal coordination with the umbrella program. The directors have also begun asking whether the $5 million umbrella limit was ever appropriate for an organization of this size and risk profile, or whether the selection reflected convention rather than analysis. The board's risk committee has requested a comprehensive review of the entire liability program, including an assessment of whether gaps exist that were never identified during the annual renewal process.