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Protecting Your Business When a Customer Goes Insolvent
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A wholesale distributor of commercial kitchen equipment and supplies, operating from a warehouse facility in the Greater Toronto Area, had built a reliable revenue stream over 8 years by extending credit terms to restaurants, catering companies, and institutional food service operations across southern Ontario. The business model depended on relationships with repeat customers who ordered equipment and consumable supplies on 30-day or 60-day payment terms, accumulating receivables that typically turned over smoothly as payments arrived and new orders shipped.

One of the distributor's largest accounts was a regional catering company that had grown rapidly over the preceding 3 years, expanding from a single commercial kitchen to 4 production facilities serving corporate clients, event venues, and institutional contracts. The relationship had started modestly, with orders of a few thousand dollars at a time, but by the current year the catering company's outstanding balance regularly exceeded $180,000, representing roughly 12 percent of the distributor's total accounts receivable at any given time. The credit terms had been extended informally as the relationship deepened, moving from 30-day to 45-day and eventually to 60-day payment windows without formal amendment to the original supply agreement signed when the account was opened.

Over the past 6 months, the distributor's accounts receivable manager had noticed a pattern. Payments from the catering company that once arrived within the agreed window began slipping to 75 days, then 90 days. Partial payments replaced full settlements. Phone calls about invoice discrepancies became more frequent, with disputes raised over charges that had previously cleared without question. The catering company requested extended terms on 2 occasions, citing cash flow timing issues related to a large institutional contract that had allegedly delayed payment. The distributor continued shipping product, reasoning that the long-standing relationship and the size of the account justified patience.

The original supply agreement between the parties, drafted when the account was new and the credit exposure modest, contained standard payment terms and a basic retention of title clause but had never been updated to reflect the expanded credit relationship. No financing statement had been registered under provincial personal property security legislation when the agreement was signed or at any point afterward. The distributor held no personal guarantee from the catering company's principals and had not required financial statements or other ongoing disclosure of the customer's financial condition as a condition of continued credit.

The distributor now faces decisions about how to protect its position while the customer remains operational, what remedies may be available if formal insolvency proceedings commence, and how to maximize recovery from what has become its single largest credit exposure.

The Automatic Stay: What Happens to Your Rights When Insolvency Proceedings Begin

When a debtor files for bankruptcy or makes a proposal under Canadian insolvency law, something remarkable happens almost instantaneously. Every collection action that creditors were pursuing, every legal proceeding that was underway, every remedy that seemed about to bear fruit—all of it stops. This sudden halt, known as the automatic stay, represents one of the most powerful legal mechanisms in Canadian commercial law, and understanding how it works is essential for any business owner or professional who extends credit to customers, clients, or other organizations.

The automatic stay exists because Canadian insolvency law recognizes a fundamental tension between the interests of individual creditors and the orderly administration of an insolvent estate. Without some mechanism to pause collection efforts, the first creditor to act would seize whatever assets were available, leaving nothing for others. Sophisticated creditors with faster lawyers would systematically benefit at the expense of smaller suppliers, employees owed wages, and others who might have equally valid claims but fewer resources to pursue them immediately. The stay prevents this race to the courthouse by creating a temporary freeze that gives the insolvency process room to operate.

The legal foundation for the automatic stay in Canada rests primarily in the Bankruptcy and Insolvency Act, federal legislation that governs both bankruptcies and consumer and commercial proposals across the country. As of the date of authorship, section 69 and its related provisions establish the stay in proposal proceedings, while section 69.3 creates the stay in bankruptcy. The moment a proposal is filed or a bankruptcy assignment is made, these provisions take effect automatically—there is no court order required, no hearing scheduled, no notice period that creditors can use to squeeze in last-minute actions. The stay simply begins, and creditors who violate it may find their actions void or themselves subject to sanction.

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