← University
Protecting Your Business When a Customer Goes Insolvent
0 of 6

A wholesale distributor of commercial kitchen equipment and supplies, operating from a warehouse facility in the Greater Toronto Area, had built a reliable revenue stream over 8 years by extending credit terms to restaurants, catering companies, and institutional food service operations across southern Ontario. The business model depended on relationships with repeat customers who ordered equipment and consumable supplies on 30-day or 60-day payment terms, accumulating receivables that typically turned over smoothly as payments arrived and new orders shipped.

One of the distributor's largest accounts was a regional catering company that had grown rapidly over the preceding 3 years, expanding from a single commercial kitchen to 4 production facilities serving corporate clients, event venues, and institutional contracts. The relationship had started modestly, with orders of a few thousand dollars at a time, but by the current year the catering company's outstanding balance regularly exceeded $180,000, representing roughly 12 percent of the distributor's total accounts receivable at any given time. The credit terms had been extended informally as the relationship deepened, moving from 30-day to 45-day and eventually to 60-day payment windows without formal amendment to the original supply agreement signed when the account was opened.

Over the past 6 months, the distributor's accounts receivable manager had noticed a pattern. Payments from the catering company that once arrived within the agreed window began slipping to 75 days, then 90 days. Partial payments replaced full settlements. Phone calls about invoice discrepancies became more frequent, with disputes raised over charges that had previously cleared without question. The catering company requested extended terms on 2 occasions, citing cash flow timing issues related to a large institutional contract that had allegedly delayed payment. The distributor continued shipping product, reasoning that the long-standing relationship and the size of the account justified patience.

The original supply agreement between the parties, drafted when the account was new and the credit exposure modest, contained standard payment terms and a basic retention of title clause but had never been updated to reflect the expanded credit relationship. No financing statement had been registered under provincial personal property security legislation when the agreement was signed or at any point afterward. The distributor held no personal guarantee from the catering company's principals and had not required financial statements or other ongoing disclosure of the customer's financial condition as a condition of continued credit.

The distributor now faces decisions about how to protect its position while the customer remains operational, what remedies may be available if formal insolvency proceedings commence, and how to maximize recovery from what has become its single largest credit exposure.

The Automatic Stay: What Happens to Your Rights When Insolvency Proceedings Begin

When a debtor files for bankruptcy or makes a proposal under Canadian insolvency law, something remarkable happens almost instantaneously. Every collection action that creditors were pursuing, every legal proceeding that was underway, every remedy that seemed about to bear fruit—all of it stops. This sudden halt, known as the automatic stay, represents one of the most powerful legal mechanisms in Canadian commercial law, and understanding how it works is essential for any business owner or professional who extends credit to customers, clients, or other organizations.

The automatic stay exists because Canadian insolvency law recognizes a fundamental tension between the interests of individual creditors and the orderly administration of an insolvent estate. Without some mechanism to pause collection efforts, the first creditor to act would seize whatever assets were available, leaving nothing for others. Sophisticated creditors with faster lawyers would systematically benefit at the expense of smaller suppliers, employees owed wages, and others who might have equally valid claims but fewer resources to pursue them immediately. The stay prevents this race to the courthouse by creating a temporary freeze that gives the insolvency process room to operate.

The legal foundation for the automatic stay in Canada rests primarily in the Bankruptcy and Insolvency Act, federal legislation that governs both bankruptcies and consumer and commercial proposals across the country. As of the date of authorship, section 69 and its related provisions establish the stay in proposal proceedings, while section 69.3 creates the stay in bankruptcy. The moment a proposal is filed or a bankruptcy assignment is made, these provisions take effect automatically—there is no court order required, no hearing scheduled, no notice period that creditors can use to squeeze in last-minute actions. The stay simply begins, and creditors who violate it may find their actions void or themselves subject to sanction.

For larger corporate insolvencies, the Companies' Creditors Arrangement Act provides similar stay protection, though under that federal legislation the stay operates somewhat differently. Proceedings under the Companies' Creditors Arrangement Act require a court application, and the stay takes effect through an initial order granted by the court rather than automatically upon filing. However, once that order is made, the practical effect is substantially similar—creditors find themselves unable to continue or commence proceedings against the debtor company.

Understanding when the stay begins requires appreciating the precise mechanics of insolvency filings. In a bankruptcy, the stay takes effect when the debtor makes an assignment in bankruptcy, which is the formal document by which they surrender their property to a licensed insolvency trustee for distribution to creditors. In a proposal proceeding, the stay begins when the debtor files a notice of intention to make a proposal or, if no notice of intention is filed, when the proposal itself is lodged with the Official Receiver. These filing dates become critically important because they draw a bright line between what actions are permissible and what actions are prohibited.

The scope of the stay is deliberately broad. It prevents creditors from commencing or continuing any legal proceedings against the debtor. This includes lawsuits for debt recovery, applications to enforce judgments, garnishment proceedings, and actions to recover possession of goods that were sold but not paid for. The stay also prevents creditors from exercising self-help remedies like seizing property under security agreements or exercising rights of set-off without leave of the court. In essence, the stay freezes the creditor-debtor relationship in place, preserving the status quo while the insolvency process unfolds.

However, the stay is not absolute, and recognizing its limits is just as important as understanding its reach. Certain types of proceedings are not stayed, or are stayed for only a limited period. Secured creditors, for instance, retain some ability to enforce their security after a waiting period in proposal proceedings—typically thirty days from the filing of a notice of intention to make a proposal, though this can be extended by court order. The stay also does not prevent creditors from taking steps that are purely administrative or protective, such as filing a proof of claim in the bankruptcy or proposal, registering a lien to preserve priority, or perfecting a security interest that was created before the insolvency filing.

The treatment of secured creditors under the stay reflects a careful balance in Canadian insolvency law. A secured creditor holds rights in specific property of the debtor—equipment subject to a financing agreement, inventory covered by a general security agreement, or real property subject to a mortgage. These creditors bargained for security precisely because they wanted protection against the debtor's potential insolvency. The Bankruptcy and Insolvency Act recognizes this by limiting the stay against secured creditors in certain circumstances, though even secured creditors cannot simply ignore the stay and enforce whenever they wish. They must either wait for the applicable stay period to expire or seek leave of the court to enforce earlier.

For unsecured creditors—which includes most trade suppliers, service providers, and businesses that extended credit without obtaining security—the stay is more comprehensive. An unsecured creditor cannot proceed with litigation, cannot garnish accounts receivable, cannot execute against assets, and cannot take any meaningful collection action while the stay remains in effect. Their recourse is limited to participating in the insolvency process itself by filing a proof of claim and, if the debtor is making a proposal, voting on whether to accept or reject it.

The practical effect of the stay on business owners becomes vivid when one considers a common scenario involving a construction supply company based in Saskatoon. This company, which we might call Prairie Materials for the purpose of illustration, had been supplying lumber, drywall, and finishing materials to a general contractor operating across Saskatchewan and Alberta for nearly eight years. The relationship had been profitable and largely uneventful, with the contractor typically paying invoices within forty-five to sixty days. Over time, Prairie Materials had extended increasingly generous credit terms, eventually reaching a point where the contractor owed approximately $340,000 for materials delivered to various job sites.

When the contractor began experiencing cash flow problems in late 2025, payments started arriving later and later. By February 2026, the oldest invoices were ninety days past due, and the contractor had stopped responding to calls from Prairie Materials' credit department. The owner of Prairie Materials consulted with a lawyer in the first week of March and authorized the commencement of a lawsuit to recover the outstanding balance. The statement of claim was filed in the Court of King's Bench of Saskatchewan on March 7, 2026, and service was effected on the contractor's registered office on March 12, 2026.

What Prairie Materials did not know was that the contractor had already been in discussions with a licensed insolvency trustee throughout February. On March 14, 2026, just two days after being served with Prairie Materials' lawsuit, the contractor filed a notice of intention to make a proposal under the Bankruptcy and Insolvency Act. This filing immediately triggered the automatic stay, and from that moment forward, Prairie Materials could not take any further steps in its lawsuit without leave of the court.

The timing created a cascade of complications. Prairie Materials had been planning to bring a motion for summary judgment, hoping to obtain a quick judgment that could be registered against the contractor's real property holdings in Alberta. The owner had also been exploring whether any of the materials delivered to recent job sites might be recoverable under provincial builders' lien legislation. In Saskatchewan, the Builders' Lien Act requires that liens be registered within certain time limits, and in Alberta, the Prompt Payment and Construction Lien Act imposes similar deadlines. Prairie Materials was racing against these statutory deadlines when the stay came into effect.

The stay did not technically prevent Prairie Materials from registering a lien to preserve its claim—steps that are protective rather than enforcement-focused are generally permitted even during a stay. However, the stay did prevent Prairie Materials from taking any steps to enforce that lien, such as commencing an action to prove the lien or seeking a judicial sale of the property against which the lien was registered. The lien would exist on paper, but any meaningful recovery through the lien process would have to wait until the stay was lifted or the proposal proceedings concluded.

What became clear to the owner of Prairie Materials over the following weeks was how fundamentally the stay altered the power dynamics between creditor and debtor. Before the stay, Prairie Materials had multiple avenues for putting pressure on the contractor. It could pursue litigation, register liens, garnish payments owed to the contractor by its own customers, and potentially force the contractor into bankruptcy if it refused to pay. After the stay, all of these options were closed. Prairie Materials could file a proof of claim, wait for the contractor to present a proposal, and vote on whether to accept that proposal along with all the other unsecured creditors. The leverage had shifted entirely.

This shift in leverage is precisely what the automatic stay is designed to accomplish, though understanding that purpose does not make it any less frustrating for creditors who feel that their legitimate claims are being blocked. The stay gives the debtor breathing room to assess its situation, negotiate with creditors, and either restructure through a proposal or proceed to an orderly liquidation in bankruptcy. Without this breathing room, any attempt at restructuring would likely fail because creditors would continue picking off assets and enforcing claims throughout the negotiation process.

The implications of the stay for business owners extend beyond the immediate frustration of having collection efforts halted. The stay reveals the importance of timing in credit decisions and collection activities. A creditor who acts quickly when a customer begins showing signs of financial distress may be able to collect significant amounts before any insolvency filing occurs. A creditor who waits, hoping the customer will recover on its own, may find itself caught by a stay with no ability to pursue the remedies it had been contemplating. This does not mean that every slow-paying customer should be sued immediately—litigation is expensive, and damaged customer relationships have their own costs—but it does mean that business owners must be realistic about the risks of delay.

The stay also highlights the value of security and how fundamentally it changes a creditor's position in insolvency. A secured creditor facing a stay is inconvenienced and may have to wait before enforcing, but they retain their priority position in the debtor's assets and may ultimately recover a substantial portion of their claim. An unsecured creditor facing a stay often recovers pennies on the dollar, if anything at all, because unsecured claims are paid only after secured creditors, preferred creditors, and the costs of the insolvency process have been satisfied.

Business owners who regularly extend credit should consider what steps they can take before insolvency proceedings begin to protect their position. Obtaining security for significant credit exposures is the most obvious protection, but it requires negotiation with the customer and proper registration under the applicable provincial personal property security legislation—the Personal Property Security Act in common law provinces and the Civil Code of Quebec for security over movable property in Quebec. Security that is not properly registered may be subordinate to other claims or ineffective in insolvency altogether.

Beyond formal security, business owners should consider whether they have any rights that might give them priority or special treatment in insolvency. Suppliers who have sold goods to a customer and not been paid should be aware of the right of a thirty-day supplier under the Bankruptcy and Insolvency Act. As of the date of authorship, section 81.1 of that legislation allows a supplier who has delivered goods to a person who subsequently becomes bankrupt to demand repossession of those goods within specified time limits, provided certain conditions are met. This right exists outside the ordinary proof of claim process and can allow a supplier to recover physical goods rather than waiting for a distribution from the estate.

Similarly, certain creditors may have trust claims that place them outside the ordinary ranking of creditors. In the construction industry, for example, provincial legislation in many jurisdictions creates statutory trusts over funds received by contractors, which are supposed to be held in trust for subcontractors and suppliers. The Builders' Lien Act in Alberta, the Construction Act in Ontario, the Builders Lien Act in British Columbia, and equivalent legislation in other provinces create these trust obligations. If funds were received by a contractor in breach of these trust obligations, suppliers and subcontractors may have remedies that are not fully captured by the automatic stay, though pursuing these remedies can be complex and fact-specific.

When facing a customer who has filed for bankruptcy or made a proposal, a business owner should take several concrete steps. The first is to obtain and review the notice of the insolvency filing, which will identify the licensed insolvency trustee handling the matter and provide information about deadlines for filing proofs of claim. Filing a proof of claim is essential—creditors who do not file proper proofs of claim may be excluded from any distribution and may lose their right to vote on proposals. The proof of claim must accurately state the amount owing and the basis for the claim, and it should include supporting documentation such as invoices, contracts, and correspondence.

The second step is to assess whether the creditor has any rights or claims that might survive the stay or entitle the creditor to special treatment. This includes considering whether any of the goods supplied to the debtor might be recoverable under the thirty-day supplier provisions, whether there are any trust claims arising from construction lien legislation or other statutory trusts, and whether the creditor holds any security that was properly registered before the insolvency filing. If there is any doubt about these questions, consulting with a lawyer who practices in insolvency and restructuring law is advisable.

The third step, particularly relevant when a debtor has filed a proposal rather than gone directly into bankruptcy, is to carefully evaluate the terms of the proposal when it is presented. A proposal typically offers creditors less than they are owed, but it may offer more than they would receive in a bankruptcy liquidation. Creditors should compare the proposed recovery under the proposal to the estimated recovery in bankruptcy, which the trustee is required to provide as part of the proposal materials. If the proposal offers a better outcome, supporting it may be the pragmatic choice even though it means accepting less than full payment.

Throughout this process, business owners should document their interactions with the debtor and the trustee carefully. Insolvency proceedings can be lengthy and complex, and having clear records of what was communicated, what claims were filed, and what documents were provided can be invaluable if disputes arise later.

The automatic stay is a fundamental feature of Canadian insolvency law, and no business that extends credit can afford to be ignorant of how it works. When insolvency proceedings begin, the ordinary rules of debt collection are suspended, and creditors find themselves operating within a structured process that prioritizes collective recovery over individual enforcement. Understanding the stay does not eliminate the frustration of having collection efforts blocked, but it does allow business owners to plan for this contingency, take steps to protect their position before insolvency occurs, and respond appropriately when they receive notice that a customer has filed. The stay is temporary and the insolvency process will eventually conclude, but what happens during that process often determines whether a creditor recovers anything at all or walks away with nothing but a lesson learned about the risks of extending credit.

Continue with University access

This lesson is part of a $149 course. Purchase the course or sign in with an active membership to keep reading.

See purchase options